Help & Support

How can we help?

Browse our help topics or send us a message. Our team responds within 24 hours.

Typical response time

Under 24 hours on weekdays

Urgent safety issues

Email safety@midnightquest.app

General enquiries

support@midnightquest.app

Browse topics

Bookings & Stays

Reservation changes, check-in, cancellations

Payments & Refunds

Billing questions, payout delays, refund status

Account & Profile

Login issues, verification, settings

Safety & Trust

Report a concern, safety resources

Hosting

Listing help, host tools, payout setup

Key Tiers & Access

Tier requirements, unlock criteria

Popular questions

How to cancel a bookingHow to become a hostKey tier requirementsHow reviews workReport a safety issueRefund policyChange check-in / check-out timeHow the dark map works

Send us a message

Can't find what you need? We'll get back to you within 24 hours.

For urgent safety issues, contact safety@midnightquest.app

Emergency or immediate danger?

If you are in immediate danger, contact your local emergency services (112 in Europe, 999 UK, 911 US). Do not wait for us to respond.

Safety resources & guidelines